Shipping policy

出貨時間

現貨商品：付款後 2個工作天內寄出。

（預購商品）：付款後另行通知寄出日。

若訂單同時包含預購商品及現貨商品，會分由兩個訂單出貨。

送貨服務

一般貨運資訊

運送英國本地的標準收費如下：

Royal Mail送貨，約2-3個工作天內送達（星期一至星期五）：

1st class form £3.69(2kg)Tracked 24 form £4.15

2nd class form £2.99 (2kg)Tracked 48 form £3.45

購買滿1個湯包免運費

如果在您的訂單中有任何商品缺貨，我們不會在沒有得到指示下使用其他商品代替。然而，我們職員會聯繫您指示我們用什麼其他商品代替或取消。第三方物流只會依照訂單上的指定地址送貨，訂單一經確認則無法更改任何資料包括收件位址，如需協助，請聯絡我們。我們會將罐頭和易碎的物品用保護材料包妥，罐裝和易碎的物品在運送過程中可能會出現凹痕和碎裂，恕在這種情況下不予退款。購買此類貨品前，請顧客考慮這點。當商品送至客戶所提供的送貨地址，商品被視為交付予客戶及由客戶接收。我們一概不因地址錯誤或不完整，而導致配送延誤或無法配送而負責。收件人請於收貨後盡快驗明商品，如發現非人為因素之商品損毀，請於交收商品後立即聯絡我們辦理退換貨，詳情可參閱退換貨政策。

delivery time

Ready-stock products: will be shipped within 2 working days after payment.

(Pre-order items): The shipping date will be notified after payment is made.

If the order contains both pre-ordered products and in-stock products, they will be shipped in two orders.

Delivery service

General freight information

Standard charges for shipping within the UK are as follows:

Royal Mail delivery, delivery takes approximately 2-3 working days (Monday to Friday):

1st class form £3.69 (2kg)Tracked 24 form £4.15

2nd class form £2.99 (2kg)Tracked 48 form £3.45

Free shipping with purchase of one soup bag or more

If any item in your order is out of stock, we will not substitute it with another item without being instructed to do so. However, our staff will contact you to instruct us on what other products to substitute or cancel.Third-party logistics will only deliver goods to the specified address on the order. Once the order is confirmed, no information including the delivery address can be changed. If you need assistance, please contact us.We will wrap cans and fragile items in protective materials. Cans and fragile items may be dented and chipped during shipping and no refunds will be given in this case. Customers are asked to consider this before purchasing such goods.The goods are deemed to have been delivered to and received by the customer when they are delivered to the delivery address provided by the customer. We are not responsible for delivery delays or inability to deliver due to incorrect or incomplete addresses.Recipients should verify the goods as soon as possible after receiving the goods. If the goods are found to be damaged due to non-human factors, please contact us immediately after delivery of the goods to handle a return or exchange. For details, please refer to the return and exchange policy.