Refund Policy

退換貨政策

我們的政策為期7天。如果您在收到商品後已過7天，我們將無法為您退款或換貨。我們僅對有缺陷的物品提供退款或換貨。

要獲得退貨，您的物品必須是未使用的，並且處於收到貨品時相同的狀態。產品也必須在原包裝中。

同時，亦需要收據或購買證明。

僅正價商品可以退款，優惠貨品不能退款。

損壞和問題，請在收貨時檢查您的商品，如果商品有缺陷、損壞或收到錯誤的物品，請立即與我們聯繫，以便我們評估並解決問題。

直接預訂貨品不接受退貨，如商品在收到時有非人為損壞，請與我們聯繫，經我們評估後，可得到退款服務。

收到並檢查了您的退貨商品後，我們會通知您退貨是否成功，以及後續的退款流程。留意！若您需要申請退貨，需自行負擔寄回運費。

最終由賣方判斷瑕疵商品的定義，有任何問題請透過 soupukcs@gmail.com

與我們聯繫，我們會盡可能地為您處理。

Refund Policy

Our policy is for 7 days. If 7 days have passed since you received the item, we will not be able to issue a refund or exchange for you. We only offer refunds or exchanges for defective items.

To be eligible for a return, your item must be unused and in the same condition as it was received. The product must also be in its original packaging.

Also, a receipt or proof of purchase is required.

Only regular-priced items can be refunded, discounted items cannot be refunded.

Damage and problems, please check your item when you receive it, if the item is defective, damaged or you received the wrong item, please contact us immediately so that we can evaluate and solve the problem.

Directly ordered goods do not accept returns. If the goods are damaged by non-artificial reasons, please contact us. After our evaluation, you can get a refund service.

Once your returned item has been received and inspected, we will notify you of the success of your return and the subsequent refund process. pay attention to! if you need to apply for a return, you need to pay for the return shipping fee.

In the end, it is up to the seller to judge the definition of defective goods. If you have any questions, please contact us through soupukcs@gmail.com and we will try our best to deal with it for you.